Welcome to the e-Government Gateway Quick Solution Center. Please continue by choosing the most appropriate answer with the problem you encountered or the information you need. You will reach the related help content after a few steps.
What issue are you experiencing with the ID-based mobile phone number verification process?
- I don't have a new (chip-enabled) identity card. What should I do?
- My device does not have NFC (Near Field Communication) capability. What should I do?
- I can't scan the QR code. What should I do?
- I can't scan my ID information with the camera. What should I do?
- I can't scan my ID information with the camera. What should I do?
- I cannot scan my new (chip-enabled) ID card using NFC. What should I do?
- I am receiving an invalid wallet information error. What should I do?
- What should I do if my identity card expires?
- I didn't receive the verification code, what should I do?
- The verification code I entered is not accepted, what should I do?
- My transaction is blocked, what should I do?