What should I do to log in with a different phone number or unblock the SIM using the NFC feature?
First, if the e-Government Gateway mobile application is not installed on your NFC-enabled device, please install it; if it is already installed, make sure it is up to date. Then follow the steps below:
1. If the verification process is initiated via a web browser (from turkiye.gov.tr):
Log in to the e-Government Gateway with your password or through internet banking,
Click the “DEFINE NEW NUMBER” link to log in with a different phone number (in case of a SIM block, click the “Remove with Identity Verification” button),
Enter your phone number to start the verification process,
Scan the QR code displayed on the screen with the camera opened in the Identity Verification menu on the login screen of the e-Government Gateway mobile app,
Enter your identity information on the mobile app screens and proceed,
Place your smart ID card on your phone as instructed on the mobile app screen and wait,
Enter the verification code sent to your phone number in the relevant field on the screen and continue,
Your identity-based phone number verification process will then be completed.
2. If the verification process is initiated via the e-Government Gateway mobile application:
On the device you will use for verification, log in to the e-Government Gateway mobile app with your password,
Click the “DEFINE NEW NUMBER” link to log in with a different phone number (in case of a SIM block, click the “Remove with Identity Verification” button),
Review the information provided, continue, and enter your phone number,
Enter your identity information in the relevant fields on the opened page,
Place your smart ID card on your phone as instructed on the screen and wait,
Enter the verification code sent to your phone number in the relevant field on the screen and continue,
Your identity-based phone number verification process will then be completed.
- Yes, My problem is solved.
- No, I want to fill up the communication form.