I cannot access my phone number, what should I do?
If you cannot receive SMS because you do not have access to the phone that contains the SIM card registered to your identity-verified mobile number, you can log in by using one of the following methods. After you log in, you can change your identity-verified mobile number or turn off two-step login.
Sign in with a backup code: To use this method you must have created backup codes before. If you have an unused backup code, you can sign in to the system by first logging in with your e-Devlet password or internet banking, then choosing the “sign in with backup code” option.
Sign in with mobile signature, e-signature, or chip ID card: If you can sign in to e-Devlet Kapısı with a mobile signature, electronic signature, or a chip identity card, you can use one of these methods to log in without two-step verification.
Verify a different phone number using NFC technology: After logging in with your e-Devlet password or internet banking, you can choose the option to sign in with a different phone number and change your identity-verified mobile number to that new number to access the system.
Verify a different phone number at PTT branches or Türksat Cable Subscriber centers: You can go to any PTT branch or a Türksat Cable Subscriber center with your ID to verify a different phone number or to have two-step login turned off.
Verify a different phone number at nüfusmatik devices: Using your chip identity card, you can register a different phone number as your identity-verified phone number at nüfusmatik devices. You can view the nüfusmatik device locations nearest to you at https://www.nvi.gov.tr/nufusmatik-noktalari.
- Yes, My problem is solved.
- No, I want to fill up the communication form.