E-Government Gateway

E-GOVERNMENT GATEWAY E-PARTICIPATION POLICY

e-Participation is to involve users in policy making, decision making and service development processes via digital information and communication technologies. Thus, it is aimed to make these processes more inclusive, transparent and deliberative.

The e-Participation policy of the e-Government Gateway is prepared within the scope of the Law No. 3071 on the Use of the Right to Petition dated 1/11/1984 and the Law No. 4982 on the Right to Information dated 9/10/2003, in line with the 780th objective item under the title of "Good Governance" numbered 2.5.2 of the Eleventh Development Plan (“The main objective is to establish accountability in public administration, to strengthen participation, to ensure equal and fair treatment in public service delivery, and to increase transparency.”).

The e-Participation Policy, which covers the work carried out by the e-Government Gateway, is handled under the headings of right to information, consultation and decision making.

  • Right to Information:

    • The e-Participation Policy, which covers the work carried out by the e-Government Gateway, is handled under the headings of right to information, consultation and decision making.

    • In accordance with the Law No. 4982 on the Right to Information and the Law No. 3071 on the Use of the Right to Petition, everyone has the right to information, and the e-Government Gateway is responsible for mediating to finalize right to Information applications received through communication channels effectively, quickly and accurately.

    • According to the Law No. 4982 on the Right to Information;

      • Pursuant to Article 8; requests for information or documents published by institutions and organizations or made public through publications, brochures, advertisements and similar means cannot be the subject of applications for right to information.

      • Pursuant to Article 7; the application for right to information must be related to the information or documents held by or required by the duty of the institutions and organizations. Institutions and organizations may give a negative response to the applications made for a kind of information or document that can be created as a result of a distinct or private study, research, examination or analysis.

    • Users can request information about public institutions by using the Presidential Communication Center (CIMER) Application service.

    • In addition, users can make their objections to obtaining information by using the Objection Application to the Information Evaluation Board service.

  • Consultation:

    • With the consultation channel, it is intended to ensure participation by gathering the users’ opinions and suggestions about public policies and services.

    • All kinds of requests, complaints, opinions and suggestions submitted through e-Government Gateway communication channels are examined, and if deemed necessary, relevant parties are contacted.

    • Users can contact the e-Government Gateway Call Center at number 160 to get information about the public services offered at the e-Government Gateway or the problems they encounter regarding use.

    • Through the e-Government Gateway Non-Disabled Call Center service, citizens who have hearing or speech disabilities can directly convey their requests and suggestions regarding the e-Government Gateway to the Citizen Representatives, thus accessing the necessary information and assistance.

    • By using the Presidential Communication Center (CİMER) Application service existing on e-Government Gateway or the call center number 150; applications of suggestions, notices, complaints and acknowledgements about public institutions and other problems and opinions regarding their services can be submitted.

    • By using the Turkish Grand National Assembly (TGNA) e-Petition Service existing on e-Government Gateway, a petition can be submitted to the TGNA electronically.

    • By participating in local, national and international events organized by stakeholders (public institutions and organizations, universities, non-governmental organizations, private sector and international organizations), negotiations are held with all relevant parties regarding the activities and developments in the e-Government Gateway.

  • Decision-Making:

    • It is aimed to ensure participation in the processes by strengthening the involvement of users in decision making mechanisms by designing the services according to user expectations, developing service components and delivery methods together with users.

    • Satisfaction regarding the services offered through the e-Government Gateway is measured through systematic surveys. New service suggestions to be integrated into the e-Government Gateway are also received from users by surveys in addition to the feedback on current services. The opinions received from the users are evaluated and reflected in the e-Government general satisfaction rate and decision making mechanisms.

    • There are services where users can convey their requests, suggestions, complaints and similar requests on various issues to the relevant institutions via the e-Government Gateway. The variety and number of these services are increased in cooperation with institutions.

    • Türksat’s participation in the activities carried out by institutions and organizations that are already integrated or seek to be integrated into the e-Government Gateway, provides input to service development processes.

    • Design-oriented competitions and events are organized by the Digital Transformation Office of the Presidency of Republic of Türkiye to improve services.

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